This is probably true, but have you ever considered how your body language can affect your tone of voice while you are talking on the phone? If you are slouched in your chair, this position can affect how you think and feel. In some cases, it is thought that the percentage split changes to 70% voice and 30% words. Here the assumption is that we lose body language. We might think the percentages adjust to take the new communication channel into account. While the above works for face to face communication, what about other communication channels such as the telephone and email? We might assume that they just get forgotten about because they are no longer relevant. The recipients may become confused.Īs you can see, when all 3 communication elements don’t work together, we can’t communicate effectively. You have the right body language and tone but you are trying to put too much of a positive spin on things by using too much positive language. It is likely that people won’t see you as confident therefore, they won’t have confidence in your message. You look nervous and don’t make eye contact. You have the right words and you deliver the message in a confident tone. You need people to believe in your message and take action. It is much more likely that your message will not be received positively. But, your tone is monotone and your body language negative. You have all of the right words in your communication. You want to deliver a positive upbeat message. We need to make sure that each element is matched with each other and the message to ensure our message is received and understood. If we want to communicate effectively, we need to give thought to all 3. When we communicate on a face to face basis, we use all 3 of these elements. Click To Tweet Using the 3 Elements Together Albert Mehrabian suggested that, even with the absence of tone of voice and words, the body language we demonstrate will still communicate a message to others. In reality, it’s the visible things we show that communicates most of the message as this is where most people’s perceptions are formed – from what they can see.Īlbert Mehrabian suggested that, even with the absence of tone of voice and words, the body language we demonstrate will still communicate a message to others. This often surprises many people as they often think the words make up most of the communication. Words – the actual words that make up our message – 7%.Voice – the pitch, pace, tone and volume of our voice – 38%.Body Language – the visible actions that we show to others using all parts of our body – 55%.In his work, Albert Mehrabian suggested the percentage split between body language, voice and words were: The message isn’t however communicated equally across all 3. When we communicate with someone face to face we pass the information and understanding through 3 different elements – body language, voice and words. By being mindful of these elements, we can improve our ability to effectively communicate with others and build stronger relationships.The 3 Elements of Communication – Body Language, Voice and Words. In summary, effective communication requires clarity, brevity, empathy, feedback, active listening, and the use of nonverbal cues. These elements can often convey more information than words alone and are an important part of effective communication. Nonverbal communication: Nonverbal communication includes body language, facial expressions, and tone of voice. It is important to provide feedback in a timely and respectful manner, and to be open to receiving feedback from others.Īctive listening: Active listening involves paying attention to the speaker, showing interest in what they have to say, and providing verbal and nonverbal cues to indicate that you are listening. In communication, it is important to be able to put oneself in the shoes of the other person and consider their perspective.įeedback: Feedback is the process of responding to a message or communication. In communication, it is important to get straight to the point and avoid unnecessary filler or rambling.Įmpathy: Empathy involves being able to understand and share the feelings of others. This involves using language that is appropriate for the audience and avoiding jargon or ambiguity.īrevity: Brevity is the quality of being concise and to the point. There are six key elements of communication that contribute to its effectiveness:Ĭlarity: Clarity refers to the ability to convey a message in a clear and concise manner. Effective communication is a crucial aspect of human interaction and is necessary for building and maintaining relationships, achieving goals, and resolving conflicts.
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